cc-Modeler 2.1

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of operation, from a help desk right through to large call centers with hundreds of agents.cc-Modeler's Erlang C calculations take the guesswork out of agent performance - the time taken to answer calls (ASA), the amount of time taken to resolve the callers requirement, how efficiently agents are utilized etc. cc-Modeler can accurately tell you all these this. The most common calculation is to use cc-Modeler to determine the number of agents required to handle the incoming call volumes, while maintaining a particular average speed to answer (ASA). However it does much more than that.